Support

At Wishmaker Casino our support team is available around the clock so you never have to wait to get answers. Live chat connects you with a real agent almost immediately — typical wait is under two minutes during peak hours. Prefer to speak by phone? Phone support is also available with short hold times; local numbers and direct lines are listed on the support hub. If you send an email to hello@wishmaker.com, expect a thoughtful reply within 24 hours, and often much sooner.

Clear channels and realistic response times

We offer multiple ways to get help so you can choose what fits your situation. Live chat is best for quick account checks, bonus queries, or technical fixes and is monitored 24/7. Phone support is ideal for complex conversations or verification steps and is staffed day and night. Email is perfect for sending screenshots, detailed transaction information, or when you need a written record; typical turnaround is within a business day. For transaction-related issues, our team will provide status updates immediately and explain any processing windows tied to your payment method.

Instant answers and a thorough Help Center

Before contacting us, the Help Center covers common questions about deposits, withdrawals, account verification, responsible gaming, and bonus terms — including the 100 Wish Spins welcome offer (minimum deposit £10, 40x wagering). The FAQs are organized to get you a quick answer, and every article links to the most relevant contact channel if you need further assistance. If a solution requires escalation, we’ll fast-track your case to a specialist and keep you informed at every step.

Expert help tailored to account, payments, and gameplay

Our support agents are trained to handle account access, identity verification, payment queries across methods like Visa, MasterCard, Skrill, Neteller, Trustly, Zimpler and bank transfers, and disputes about game activity or bonus eligibility. When you reach out, providing your account ID, the transaction reference (if applicable), and a brief description speeds resolution. We don’t rely on canned replies: expect clear explanations, practical next steps, and realistic timelines — for example, verification requests may take up to 48 hours, while many e-wallet withdrawals clear within 24 hours.

Friendly, responsible support that respects your time

We treat every contact as a priority and aim to resolve issues on first touch whenever possible. If you’ve got a question about the welcome spins, banking, or anything affecting play, drop into live chat for the fastest response or email hello@wishmaker.com with details and a screenshot if relevant. For a complete list of contact options and regional phone numbers, visit our support hub. Our goal is simple: fast, clear help so you can get back to playing with confidence.